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Word couldn’t send mail because of MAPI failure: “Operation not Supported”

Posted under MS Outlook, Software by ifoundafix

The other day while browsing the Internet, I Found A Fix for a recent problem I was having. The issue is described as follows;

I was unable to email documents, excel files, etc from within Microsoft Office using the File, Send to option that usually sends via Microsoft Outlook. I received the error “word couldn’t send mail because of MAPI failure: “Operation not Supported” “.

You may also receive “General mail failure. Quit Microsoft Office Excel, restart the mail sytem, and try again”.

The solution and description to this error is set out below;


I was able to repair the probelm by locating ‘fixmapi.exe’ in the C:\winnt\system32 or C:\windows\system32. Simply double-click Fixmapi.exe to repair.

Alternatively, Open Control Panel, Add-Remove programs, locate Microsoft Office version X, Click on Change and initiate a repair of the installation.

I Hope you too have Found A Fix !!

  1. Seth Said,

    Excellent Tip. This helped fix a Groupwise issue on a
    Windows 2003 Terminal Server with the same problem. Thanks

  2. Scott G Said,

    Worked great on an Office 2010 install experiencing the same problems!

  3. tomd51 Said,

    Thanks for the tip, worked on Office 2007 perfectly!

  4. Max Said,

    This solution didn’t work for me. What I ended up doing was installing mozilla thunderbird and making that the default mail application. Customer was running windows 8.

  5. Karen Said,

    Awesome fix. I went in through the Control Panel and repaired Office 2010 and my mail now works!

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